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Social Research Digest – March 2012

Summary

A new PwC study outlines the emerging class of citizens and consumers defining a critical growth horizon for companies over the coming decade. The report focuses on strategies adopted by leaders who have tried to grow profitably in this global emerging market.

Key Findings

  • Globally, businesses are looking at the “Next 4 Billion” for growth, especially now, given the slowdown in mature economics.
  • Businesses functioning in this group (which includes India, China, Indonesia parts of Africa and Latin America where over 4 billion of the world’s 7 billion reside) have traditionally focused on the middle and upper middle income tiers.
  • That the next big wave of business opportunity will come from the Global Emerging Middle (GEM), which lies just below the middle income segment and above the low income segment.
  • GEM will represent a combined annual market, globally, in excess of USD 6 trillion by 2021.
  • In India alone, this market is expected to cross the USD 1 trillion threshold by 2021.
  • For companies seeking to succeed in this challenging environment, their strategy should consider three important vectors.

Value proposition

  • Aspiration trade-offs: Understand the very different aspirations, influencers, and tradeoffs of this segment.
  • Beyond low cost: Position product and services beyond cost, pricing beyond functional considerations.
  • Platform Customisation: Design product and services with a few key features, but tailoring it for diversity

Innovative business models

  • Ecosystem Collaboration: Extract value by creating an ecosystem, collaborate with the unorganised sector.
  • Modular scale: Have a modular design, aggregate local demand and think scale from the beginning.
  • Smart reach: Cluster marketing and distribution, create local financing mechanism, enable through technology and offline.

Shift in mindset

  • Trusted endorsements: Build the brand with aspiration in mind, but using word of mouth to drive awareness.
  • Disruptive thinking: Seek Disruptive change in addressing this market often with leapfrog solutions.
  • Values and metrics: Drive this business with broader values and incubate it with different metrics.

Author(s)

PwC

Source

PDF report

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