Corporate Governance: When Annual Reports Contain Nothing but Puffery

February 5th, 2010

ann Corporate Governance In the days when IBM was a technology colossus bestriding the globe, it was not supposed to be possible to be anywhere in an IBM location, even if resting underneath a desk in mid-afternoon, where you could not see a sign exhorting you to ‘Think’.

The same should happen to finance directors this year.

But while ‘Think’ is not a bad one, the legend that should be stuck up on office walls this year is the old election slogan: ‘It’s the story, stupid’.

We are currently seeing one of those great tides that appear out of explosive events. One of the cries of ordinary people through the economic crisis has been for someone – anyone – to explain what has been going on, what is going on now and what is likely to go on in the future. They want an explanation of what, to them, is a paradox. People in business seem to be calmly saying that all of this mess can be explained. But the ordinary public finds itself as baffled as ever.

Though FDs may find some of this uncomfortable, they should latch onto the drive for simpler explanations and turn it to their advantage. For one thing, it expands their empires. They are typecast as the bastions of financial integrity, of strategic wisdom which derives from the integrity of the figures, and as protectors of good corporate governance. No bad thing for an FD to be viewed in this light, but it doesn’t go far enough. There is another role they can build in the aftermath of the economic crisis; that of narrator and facilitator. They need to become the link, not just with investors through the traditional investor relations pattern, but with the public at large: they need to make themselves the tellers of true stories of what the company is up to, what it is doing and what it hopes the outcomes will be.

It is interesting that one of the great success stories that stands out in the recession has been that of retailer John Lewis and its upmarket food offshoot, Waitrose. It has been terrific at explaining its business model and it has known that its story is one the public will identify with. The company’s management knows the partnership structure is different, that equal sharing of bonuses will compare well with banking stories and that the clear link between good service, quality of experience and its business model has – and will – stand it in good stead. The only surprise, given its success over the years at putting across this simple narrative and reaping the hugely profitable benefits, is that so few other organisations have followed this lead.

The problem is that most businesses still don’t see it this way. They push out annual reports containing blatant puffery at the front, flannel in the middle and then a mass of figures to fill up the sleep-inducing ballast at the back. Businesses derive little benefit from any of this and it is a missed opportunity for the FD to make clear how important they are to the business.